Job Description

OCM Consultant

The OCM Consultant position offers a highly motivated individual the opportunity to influence the success of IT projects around the globe. The OCM Consultant is an individual contributor in Duracells global IT Change Management Office and will play a key role on a project team to ensure the initiative meets objectives on time and on budget by ensuring employee readiness and adoption.

This role will work through many others in the organization to succeed. The OCM Consultant will interact with executives and senior leaders in helping them fulfill their role of change sponsor. The change manager will also provide direct or indirect support to managers and supervisors as they help their targeted stakeholder groups through change transitions.

As an OCM Consultant your essential duties and responsibilities may include:

• Apply a structured methodology and lead change management activities
• Support communication efforts
• Assess the change impact before, during and post project by conducting impact analyses, assess change readiness and identify key stakeholders.
• Complete change management assessments
• Identify and manage anticipated resistance
• Consult and coach the project team
• Create actionable deliverables for change management levers as suited for the project: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
• Support and engage senior leaders
• Coach managers and supervisors
• Identify, analyze and prepare risk mitigation tactics
• Integrate change management activities into project plan
• Collaborate on efforts to design and deliver anticipated project training programs
• Coordinate efforts with other specialists
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress
• Support Hypercare/ post project close out via retrospectives and sharing lessons learned

Additional responsibilities may include:

• Support organizational design and definition of roles and responsibilities
• Support change management at the organizational level
• Monitors the implementation of change management to ensure the disruption of normal business operations is minimized
• Acts as a change agent to implement and manage best practices across the IT organization.

Skills and Experience

Required:

• A solid understanding of how people go through a change and the change process
• Experience and knowledge of change management principles, methodologies and tools, with at least 2 years experience leading change initiatives
• Exceptional communication skills, both written and oral
• Minimum 3 years of experience delivering change management in support of process or technology implementations/transformations
• Project management experience; managing and completing projects efficiently and effectively in a high-paced, deadline-driven environment
• Exposure to the consumer product industry
• Innovative, creative, curious mindset, and passion for learning about, experimenting with and championing new approaches, platforms, and technologies
• Flexible in dealing with changing priorities and comfortable with ambiguity
• Experience handling sensitive situations and confidential information with discretion
• Ability to establish and maintain strong relationships across a highly matrixed organizational structure of multi-disciplinary teams
• Works independently with a proactive approach and the ability to self-manage
• Works effectively at all levels in an organization, working collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Strong communicator, both written and oral
• Excellent active listening skills
• Ability to influence others and move toward a common vision or goal
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic, strategic approach
• Organized with a natural inclination toward executing on schedule
• Skilled with problem solving and root cause identification.

Preferred:

• Minimum 1 year of experience on large-scale implementations/transformations in a global enterprise environment similar to Duracell
• Training or certification in organizational change management
• Experience on a Salesforce project
• Management consulting experience, especially in the disciplines of change management or organizational effectiveness and transformation.

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